Shipping policy

SHIPPING POLICY

1. Shipment Processing Times

  • Order Fulfillment: All orders are processed within 1–2 business days (excluding weekends and public holidays).

  • Freshness Guarantee: As a food business, we slice and vacuum-seal your biltong only after your order is confirmed to ensure maximum quality and shelf life.

  • Peak Periods: During high-volume seasonal periods or public holidays, order processing may take an additional 1–2 business days.

2. Shipping Rates & Estimates

Shipping charges for your order are calculated and displayed dynamically at checkout. We primarily partner with GLS and DHL Express for fast, fully trackable delivery.

Destination Estimated Delivery Time Standard Rate (Up to 2kg)
Hungary (Domestic) 1–2 Business Days 1,990 HUF
EU Zone 1 (e.g., Slovakia, Austria, Romania) 2–3 Business Days Calculated at checkout
EU Zone 2 (e.g., Germany, France, Netherlands) 3–5 Business Days Calculated at checkout

  • Free Domestic Shipping: We offer free standard shipping within Hungary on orders over 100,000 HUF.

3. Traceability & Digital Compliance

  • Farm-to-Fork Traceability: In compliance with EU food safety standards, every batch of biltong we produce and ship is digitally logged for full supply chain transparency.

  • Digital Receipts & NAV Reporting: In accordance with Hungarian tax regulations, all order receipts are digitally reported to the Hungarian National Tax and Customs Administration (NAV).

4. Delivery & Package Handling

  • Order Tracking: You will receive a dispatch confirmation email containing a direct tracking link as soon as your package leaves our fulfillment facility.

  • Perishable Delivery Note: Because biltong is a vacuum-sealed food product, we strongly advise specifying a shipping address where someone will be present to receive the delivery on the first attempt.

  • Passing of Risk: In compliance with European Union consumer protection laws, risk of loss and title for all ordered products pass to you upon physical delivery of the package to you or your designated recipient.

5. Damaged Packages & Broken Seals

If your shipment arrives with a broken primary vacuum seal, physical package damage, or missing items, do not consume the product.

  • Action Required: Contact our support team immediately at info@blackbullbiltong.com within 48 hours of delivery.

  • Verification Evidence: Please attach clear photos of the damaged packaging, the shipping label, and the product batch code printed on the bag so we can process a replacement or refund and update our batch tracking system.

6. Customs, Import Duties & Non-EU Shipping

For orders delivered to destinations outside the European Union:

  • Customs Charges & Import Taxes: Any local import duties, VAT, or clearance handling fees assessed by destination customs authorities are the sole responsibility of the customer.

  • Customs Clearance: We are not responsible for delivery delays caused by destination customs inspection procedures.